Terms and Conditions


The purpose of these conditions is to regulate the sale and purchase operations that are subscribed with KIOKIDS SL, through this Website.



The description of the products offered on the Website is made in accordance with the information provided by the suppliers of KIOKIDS SL. The photographs and / or videos of the same are exposed as a guide. KIOKIDS SL reserves the right to update the products offered on the Website on a daily basis, taking into account market circumstances.



Every user will acquire the status of customer (hereinafter, "the Customer") from the moment they confirm their order.



Unless the parties have agreed otherwise, the employer must execute the order without undue delay and at the latest within 30 calendar days from the conclusion of the contract.



In the event of non-execution of the contract by the employer due to the contracted good or service not being available, the consumer and user must be informed of this lack of availability and must be able to recover without any undue delay the sums paid by virtue of it. . In the event of unjustified delay on the part of the employer regarding the return of the sums paid, the consumer and user may claim to be paid double the amount owed, without prejudice to their right to be compensated for damages suffered in what that exceed that amount.



To place an order, the user must fill in the purchase form indicating their personal and payment details. The purchase of any product requires the activation of the order confirmation button that appears in the footer of the purchase request. This confirmation implies full acceptance of these conditions. Once the purchase order is received, KIOKIDS SL will immediately send the Client an email confirming the details of said transaction. This confirmation will be sent to the address provided by the Customer in the purchase form.



All prices are in euros and include applicable taxes. The price of each product will be the one in force on the order formulation date. The price will not include shipping costs and the amount will be indicated separately. KIOKIDS SL, before the user validates his purchase, will specify which concepts are included in it and their respective amounts. In the event of an offer, it will be expressly marked and identified as such, differentiating between the initial price and the reduced price. KIOKIDS SL reserves the right to modify, at any time and without prior notice, the prices of its products, always prior to placing the order.



The Client may pay for his order through any of the following means of payment: - Visa; - MasterCard. KIOKIDS SL will send the Customer the invoice for their purchase electronically, unless the Customer requests that it be sent in paper format to the address provided in the purchase form.



The general preparation and delivery period is 2 working days, excluding Saturdays, Sundays and holidays for orders processed before 12:00 AM. For orders processed after 12:00 AM. the general term will be extended in 24 hours. Compliance with these deadlines will depend on the availability of the product and the geographical area of ​​shipment, they may be altered by difficulties not attributable to KIOKIDS SL or by incidents in the transport of the goods. If the Client rejects the delivery of the order, KIOKIDS SL will not reimburse the shipping costs that must be assumed by the Client.

Currently shipments are made to the Iberian Peninsula and the Balearic Islands. We do not ship to the   Canary Islands, Ceuta and Melilla.



If the Client receives merchandise other than the one ordered or it is damaged, he / she may choose between the termination of the sales contract or the replacement of the defective products with others that are not. In both cases, KIOKIDS SL will be responsible for collecting the merchandise at the delivery address provided in the purchase form. The client must communicate this decision by sending an email to the address  kiokids@kiokids.net as soon as possible.

The information on some products offered through the Website may, on certain occasions, be provisional. If the information provided to the Customer does not correspond to the true characteristics of the product, the latter will have the right to terminate the sales contract. To do this, you must send an email to the address  kiokids@kiokids.net as soon as possible from the receipt of the merchandise. In the event that the Client exercises their right of withdrawal, KIOKIDS SL will deliver a withdrawal document that will contain the identification data of the contract and the contracting parties.

If the products purchased by the Customer cannot be returned due to loss, destruction or any other cause, the Customer may not be deprived of the possibility of exercising his right of withdrawal. In any case, if the impossibility of return is attributable to the same, the Client must respond to the market value of the products at the time they exercise the aforementioned right. KIOKIDS SL reserves the right to oppose the exercise of the right of withdrawal if, upon receiving the returned merchandise, it observes that the packaging of the products that is the object of the order has been opened.

The customer has a maximum period of 14 calendar days to withdraw from the receipt of the order, without the need to justify the decision and without penalty of any kind, including shipping or delivery costs.   The returned product must be in perfect condition.

To deal with any incident related to the cancellation and return of orders, the Client may contact the Customer Service Department of KIOKIDS SL through the Website or at the email address kiokids@kiokids.net



  1. The entrepreneur will reimburse all payment received from the consumer and user, including, where appropriate, delivery costs, without undue delay and, in any case, before 14 calendar days have elapsed from the date on which he was informed of the decision. withdrawal of the consumer and user contract.
  2. The entrepreneur must make the reimbursement referred to in the first paragraph using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly provided otherwise and as long as the consumer does not incur any expenses. as a result of the refund.
  3. Notwithstanding the provisions of section 1, in the event that the consumer and user have expressly selected a method of delivery other than the less expensive mode of ordinary delivery, the entrepreneur will not be obliged to reimburse the additional costs that may derive from it.
  4. Except in the event that the entrepreneur has offered to collect the goods himself, in the sales contracts, the entrepreneur may withhold the reimbursement until the goods have been received, or until the consumer and user has submitted proof of the return of the goods, depending on which condition is met first.



The Client guarantees that the information provided when filling in the recruitment forms is true and accurate. The Client undertakes to facilitate the delivery of the order, providing an address where it can be delivered within the normal delivery hours. KIOKIDS SL will not be responsible for delays in delivery when the address provided by the Customer is not correct. The Client undertakes to make lawful use of the products it acquires without harming the rights and interests of any third party. Failure to comply with any of these obligations will empower KIOKIDS SL to cancel the purchase order or, where appropriate, withdraw the product, without prior notice. The Client will not have the right to receive any compensation.



KIOKIDS SL, in the legally foreseen terms, will be responsible for the guarantee of the products purchased by the Client. In relation to the content and labeling of packaged food products, it will be the corresponding packer who, in accordance with current regulations, will be responsible for them. The availability of the products offered on the Website depends on the state of the telecommunications systems used for their publication and, more specifically, on the operation of the Internet network. Consequently, KIOKIDS SL will not be responsible for any interruptions, delays or other errors originating from causes beyond its control or that of its IT providers. Said causes include any failures in the operation of the connection software, the computer system, modem, electric fluid or telecommunications networks. KIOKIDS SL cannot guarantee the permanent availability of the products offered on its Website, nor the expected delivery period, although it will do everything possible to ensure that it is met. For this reason, it recognizes the Client's exercise of the right of withdrawal in section 8 above.



If any of these conditions were contrary to law and, therefore, invalid, this will not affect the remaining provisions in accordance with current legislation.



These general conditions are ruled by the Spanish Law. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the Courts and tribunals of the city of Murcia.



KIOKIDS SL makes available to its Users the mandatory complaint forms regarding consumption. Likewise, on the KIOKIDS SL website, it will be reported that it has been assigned to the corresponding consumer codes and trust seals in order to guarantee the highest quality in the provision of its services and the safety of its Users.